Refund Policy
**Effective Date:** 01Jun2024
**1. Overview**
We value your satisfaction and strive to provide the best products/services. If you are not entirely satisfied with your purchase, we’re here to help.
**2. Eligibility for Refunds**
To be eligible for a refund:
- You must request the refund within 3 days of the purchase date or 14 or more days prior to a tournament start date (tournament registrations).
- The product/service must be unused and in the same condition that you received it.
- The product must be in the original packaging.
**3. Non-Refundable Items**
Certain items are non-refundable, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Annual memberships
**4. Proof of Purchase**
To complete your refund, we require a receipt or proof of purchase.
**5. Refund Process**
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- If rejected, we will notify you with the reason for the rejection.
**6. Late or Missing Refunds**
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company, it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund, please contact us at nextgenerationhandball@gmail.com.
**7. Sale Items**
Only regular priced items may be refunded. Sale items are non-refundable.
**8. Exchanges**
N/A
**9. Shipping**
To return your product, you should mail your product to: 2104 Hillsgate St, Las Vegas , NV 89134
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
**10. Contact Us**
If you have any questions about our Refund Policy, please contact us:
- By email: nextgenerationhandball@gmail.com